Refund policy

Return and Refund Policy

At Kalatmak, we strive to ensure your satisfaction with every purchase. Our return and refund policy is designed to address your concerns and provide the best possible solution.

Replacement Policy:

  1. Our primary commitment is to provide replacements for products based on the given circumstances.
  2. If your purchased item is damaged during transit, defective, or does not meet your expectations, we will promptly replace it with a new one.

Refund Criteria:

  1. We offer refunds only under specific circumstances where a replacement is not feasible.
  2. Refunds are considered in cases where the product received is damaged, defective, or significantly different from what was ordered.

Conditions for Refund:

  1. Refund requests will be evaluated on a case-by-case basis.
  2. Refunds are granted if a suitable replacement cannot be provided.
  3. To initiate a refund, please contact our customer service team within 24-48 hours of receiving the product, with a comprehensive unboxing video. 

Conditions for Replacement:

  1. Products eligible for replacement must be returned in their original packaging.
  2. Replacement requests should be made within 24-48 hours of receiving the product, with a comprehensive unboxing video. 
  3. Proof of purchase, such as an order confirmation, is required for all replacement requests.

How to Request a Refund or Replacement:

  1. Contact our customer service team at info@kalatmak.shop to initiate the process.
  2. Provide a clear description and photographic evidence of the issue.
  3. Our team will assess your request and guide you through the next steps.

Customer Service: If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team at info@kalatmak.shop. We are here to assist you and ensure a seamless resolution to any issues you may encounter.

Note: This policy is subject to change, and any updates will be communicated on our website.