Shipping policy

Shipping Policy

Welcome to Kalatmak! We want to ensure a smooth and transparent shopping experience for you. Please review our shipping policy for detailed information on how we handle the delivery of your orders.

1. Order Processing: a. All orders are processed within 12-15 business days after payment is received. b. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods: a. We offer various shipping methods, including standard and expedited options. The available methods will be displayed during the checkout process. b. Shipping costs are calculated based on the selected shipping method and the destination.

3. Shipping Destinations: Please check the shipping options available for your location during the checkout process.

4. Estimated Delivery Time: a. The estimated delivery time depends on the shipping method selected and the destination. b. Delivery times are provided during the checkout process and are only estimates. Actual delivery times may vary between 2-8 business days.

5. Order Tracking: a. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. b. You can track the status of your order by using the provided tracking number through the courier's website.

6. Customs and Import Taxes: a. Customers are responsible for any customs and import taxes that may apply to their order. b. We are not responsible for delays or additional charges due to customs processes.

7. Shipping Delays: a. While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or other external factors. b. We will communicate any significant delays and provide updates on the status of your order.

8. Incomplete or Incorrect Address: a. It is the responsibility of the customer to provide accurate and complete shipping information. b. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

9. Shipping Fees: a. Shipping fees are non-refundable unless the product received is damaged or defective. b. In the case of a return, the customer is responsible for return shipping costs.

10. Contact Information: If you have any questions or concerns regarding our shipping policy, please contact our customer service team at info@kalatmak.shop.

Thank you for choosing Kalatmak. We appreciate your business!